Jewelry Store Mix-Up Causing Customer Headaches


MERCHANDISE. THE CUSTOMERS HAVE THE WRONG STORE SO WHY THE MIX-UP? CBS 2’S ALICE GAINER MASS HAS NEW AT 5:30 — HAS THE STORY AT 5:30. Reporter: NEGATIVE REVIEW ON FACEBOOK AND GOOGLE. THIS ONE READS BEEN WAITING MORE THAN THREE MONTHS. THEY ARE NOT CHRISTIANS, THEY ARE THIEVES. THEN THERE’S THE DAILY PHONE CALLS FROM ALL OVER THE COUNTRY. AT LEAST 6 OR 7 JUST TODAY. Reporter: AND FOR THE PAST YEAR, IT’S ALL BEEN WRONGLY DIRECTED AT SPECIAL DESIGNS JEWELERS. THEY ARE CALLING YELLING AT US AND SO WE TELL THEM IT’S NOT US. Reporter: SO WHAT’S IN A NAME? FOR THIS FAMILY-RUN BUSINESS, A 30-YEAR LEGACY. ITS REPUTATION NOW TARNISHED ONLINE BY ANOTHER BUSINESS WITH A SIMILAR NAME CALLED SPECIAL DESIGN JEWELRY. THAT COMPANY WAS SELLING A JESUS RING THAT APPARENTLY A LOT OF PEOPLE ONLINE NEVER RECEIVED BUT SPECIAL DESIGNS JEWELERS HERE IN SUFFERN NOT ONLY DOESN’T SELL THESE RINGS — WE DON’T SELL ONLINE. Reporter: THE WEBSITE FOR THE OTHER COMPANY SAYS IT OPERATES OUT OF HOUSTON, TEXAS, AND DOESN’T LIST A PHONE NUMBER. ONLY AN EMAIL. OWNERS OF THE ROCKLAND COUNTY STORE HERE EMAILED WITH THE ONLINE COMPANY PLEADING WITH THEM TO LIST A PHONE NUMBER SO CUSTOMERS COULD GET IN TOUCH WITH THE APPROPRIATE BUSINESS. SOMEONE WROTE THEM BACK LAST JANUARY APOLOGIZING SAYING, QUOTE, THEY ARE AN INTERNATIONAL COMPANY, SO A PHONE NUMBER IS HARD TO ORGANIZE. IT STARTED GETTING A LITTLE OUT OF HAND AND WE NEVER HEARD BACK AND WE CONSTANTLY SEND THEM EMAILS AND NEVER HEAR BACK. Reporter: SAME FOR US. THE BETTER BUSINESS BUREAU RATED THEM WITH F FOR MULTIPLE COMPLAINTS. THIS CUSTOMER OF THE ROCKLAND STORE TRIES TO REPLY TO SOME OF THE NEGATIVE ONLINE COMMENTS HERSELF. ABSOLUTELY. YOU CAN’T GET TO EVERYBODY. Reporter: ERS THAT THE MESSAGE FROM THE OWNERS. DOYOUR RESEARCH BEFORE YOU LEAVE ANY REVIEWS FOR ANY BUSINESS. IT’S IMPORTANT. Reporter: TRYING TO RID THEMSELVES OF THESE WRONG REVIEWS VERY TIME-CONSUMING.

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